Delivering on Health in Hospitality: How Loews Hotels & Co is implementing WELL to support health and advance its ESG goals and corporate strategy
Loews Hotels & Co is known for its stellar accommodations and exceptional service, and in recent years, the company has prioritized environmental, social and governance (ESG) and sustainability principles into all aspects of the four-diamond hotel brand. One of the key ways in which Loews Hotels is advancing its ESG goals is through its commitment to the WELL Health-Safety Rating.
An evidence-based, third-party verification, the WELL Health-Safety Rating provides a roadmap to put the necessary plans and protocols in place to support occupant health and safety, while also improving organizational resilience and response. Strategies include operational protocols, cleaning protocols, indoor air and water quality management, stakeholder engagement and emergency plans.
To date,16 of the company’s properties have received WELL Health-Safety Rated seals, and with the recent opening of Loews Arlington Hotel and Convention Center, the hotel company will also pursue the rating for 16 properties following their 2024 renewal cycle. By incorporating these strategies into hotel designs and operations, Loews Hotels is demonstrating its commitment to creating hotels which strive to promote the health and well-being of its guests, team members, and the communities in which their hotels reside.
”The WELL Health-Safety rating has been instrumental in enhancing both our guest satisfaction and team member well-being, while also allows us to offer a competitive advantage in the hospitality industry,” said Jenny Lucas, Senior Vice President, Loews Hotels & Co. “Being able to leverage this rating allows us to continue to deliver on our brand promise to both our internal team and external guests.”
For the company, embracing WELL is also part of its broader ESG and corporate strategy. The features of WELL align with the Loews Hotels priorities, helping to enhance its reputation and appeal to guests who place value in ESG considerations.
Being able to display the WELL seal prominently gives Loews Hotels & Co visibility of its leadership in the hospitality sector. For Loews Hotels, having the WELL rating helps set the organization apart as an industry leader in this space.
As ESG gains a stronghold in the hospitality industry, Loews Hotels & Co’s commitment to WELL will continue to position the company as a leader in sustainable and socially responsible hospitality–allowing guests to get a good night’s rest, which also helps achieve its social sustainability goals.
